UFC-Que Choisir denounced the "unlimited plans"
The association UFC – Que Choisir has just published a study on 3G mobile phone plans denouncing "the false promises of unlimited Internet. According to this study, 41% of consumers are not satisfied with the 3G connection on their mobile phone.
The association of consumer advocacy focuses on two points. First, it denounces the bridle in all mobile networks operators and found that the rate (or velocity) is deficient in all mobile operators. "59% of the reported rates do not exceed one megabit per second when the 3G theoretically allows a throughput of 7.2 megabits" said Edouard Barreiro, director of studies at the association of consumer protection.
Second, the study notes that the nature of the packages called "unlimited internet" is often questioned by users.Indeed, how can it be considered an access to the Internet access to a network crippled (no VOIP or P2P for example) and sometimes (eg in some packages of Orange) excludes even download emails?
In this context, concludes UFC-Que Choisir, it is not surprising that 41% of users are dissatisfied with their 3G connection payday loan lenders. And the association calls on governments a regulatory framework in three points. Firstly, the operators use the term "Internet" to refer only to universal access to all content. Secondly, they cease to call 'unlimited' offers subject to a quota of data exchanged.Finally, the operators are required to provide their customers with a clear and accurate information on the characteristics of service (speed, coverage, network saturation, etc..).
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"DOCUMENT – survey in its entirety